HELP & SUPPORT

Clear answers.

Questions about prices, warehouses, accounts or reporting a shelf label.

Why is my warehouse showing national deals?

Product prices come from the Costco UK online catalogue and are the same for every warehouse. The app labels them as online so you know to check the shelf. Pump prices are the exception: Costco publishes those per warehouse.

Are crossed-out prices market prices?

No. A crossed-out price is Costco's own regular online price. The app does not yet compare Costco against other retailers.

Why can the warehouse price differ?

Costco online prices can include delivery and may not match a warehouse shelf price. Every card says which type of price it uses.

Why does my warehouse have no pump prices?

Seven of the 29 UK warehouses have no forecourt. For those, the app offers the three nearest Costco forecourts with the distance to each. If a forecourt exists but shows no price, Costco has not published one today.

Do I need an account?

No account is needed to browse. Sign-in is optional and is only used to keep your saved list.

How do I delete my account?

Open Profile in the app, scroll to the bottom and choose ‘Delete account and data’, then confirm. This removes your profile, saved products, price reports, private evidence photographs, notification tokens and preferences. If you cannot access the app, email support from the address linked to your account.

Can I report a shelf price?

Not yet. Shelf-price reports are planned and will be reviewed before anything appears in the app. Until then, every product price is a Costco UK online price.

Still need help?

Email anthony@ajsoftwaredev.org. Include the warehouse and product name if your question is about a price.